Returns & Exchanges

Our policy lasts 7 days after your order has been delivered. If 7 days have passed, unfortunately we cannot offer you a return or exchange.

To be eligible for a return:

• The suit must be unused, unworn, and in original condition
• All tags and packaging must be intact

Non-Returnable Items

• Tailored, altered, or made-to-measure suits (2-piece or 3-piece)
• Any item that is damaged due to customer use
• Any item returned after 7 days of delivery

Exchanges

We offer easy exchanges if your suit size isn’t perfect. Exchanges are subject to stock availability.

Custom or altered suits can only be exchanged if there is a defect or an error from our side.

Refunds

Once your returned item is received and inspected, we will notify you regarding approval or rejection.

If approved:

• Your refund will be processed to your original payment method within a few business days

Partial Refunds (if applicable)

• Items not in original condition
• Items with missing parts not due to our error

Sale Items

Sale items are not eligible for refunds.

Shipping Returns

• Customers are responsible for return shipping costs
• Shipping charges are non-refundable
• If a refund is issued, return shipping cost may be deducted

We recommend using a trackable courier service for returns.

Shipping & Delivery

Order Processing

Each suit is carefully prepared and inspected.
Processing time: 1–2 business days

Shipping Time

Delivery: 3–4 business days from placing your order

Delivery times may vary depending on location and customs clearance.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates.

Delivery Information

• Orders may be delivered by a local courier or postal service
• If you are unavailable, a delivery notice may be left

Lost or Delayed Packages

If tracking shows delivered but you have not received your package:

• Check with family members, neighbors, or building management
• Contact the courier service

We are not responsible for lost or stolen packages after delivery.

Order Changes & Cancellation

If you need to cancel or modify your order, contact us as soon as possible.

• Orders cannot be changed or canceled once processing has started
• Custom or tailored orders cannot be canceled after confirmation